Rules
Terms
General terms
The Terms of Use are these terms, their supplements, amendments, which are announced on the online store's website www.anata.lv, and they come into force from the moment of publication.
Within the framework of these terms, the Seller is ANATA SIA, reg. No. 40203031325, legal address: Mārupes nov., Jaunmārupe, Mazcenu aleja 20C - 6, LV-2167, phone: +371 20016556, e-mail: info@anata.lv.
Within the framework of these terms, the Buyer is a legally capable natural or legal person (acting through its authorized representative), who places an order and makes payment for the ordered goods on the website.
Within the framework of these terms, the online store is the Seller's structural unit “WWW.ANATA.LV”, whose business address is Mārupes nov., Jaunmārupe, Mazcenu aleja 20C - 6, LV-2167, and the website address: www.anata.lv, phone: +371 20016556, e-mail: info@anata.lv. where the Buyer is provided with the opportunity to place orders for Goods and make payments for the ordered goods online.
Distance contract
When the Buyer purchases goods offered in the online store using the Internet, these Terms of Use are considered a Distance contract between the Buyer and the Seller as soon as the Buyer has placed an order and the Seller has sent a confirmation to the Buyer's e-mail .
By confirming the order in the online store, the Buyer clearly and unequivocally confirms that they have agreed to conclude and have concluded a Distance contract in accordance with the Consumer Protection regulations of the Republic of Latvia, that they have undertaken to fulfill the obligations of the Distance contract, and also indicates that the Buyer is a legally capable natural person or a legally competent legal entity, who is aware that they have the necessary financial means to pay for the ordered Goods.
If the Buyer is under 18 years old, they confirm that they have informed their legal representative, who has given consent to conclude the Distance contract, and, if necessary, the legal representative will assume the obligations of the concluded Distance contract.
In the case of a distance contract, the Buyer is responsible for maintaining the quality and safety of the Goods during the withdrawal period. The Buyer must keep the original packaging of the Goods to prevent external mechanical damage and to protect it from adverse external conditions.
The distance contract is concluded at the moment when the Buyer has fully completed the payment for the ordered goods (the payment has been confirmed by the Buyer's bank).
The distance contract is valid for the period during which the obligations arising from the Distance contract are fulfilled.
Product and product price
The product price is the price indicated at the time of order placement next to each product's visual representation and description, and for which the Buyer is entitled to purchase the specific products.
The product price is shown in euros, excluding value-added tax, as the Seller is not registered as a value-added tax payer. The product price does not include the cost of product delivery. The Seller has the right to change product prices without prior notice.
The images of products displayed in the online store are for illustrative purposes. The actually delivered products or their packaging may differ from those shown in the illustrations in size or appearance, however, the seller will do their utmost to ensure that such differences do not occur or are minimal.
If any of the Products are not available at the time of Order dispatch, the Seller's customer consultant will contact the Buyer to agree on a product replacement or find a suitable solution for the situation.
Restrictions on the use of dietary supplements
Dietary supplements registered in the Republic of Latvia are one of the types of goods available for purchase in the Seller's online store. The Buyer must take into account that “A dietary supplement does not replace a complete and balanced diet!”
The Buyer must exercise special caution and carefully read and follow the usage description of dietary supplements registered in the Republic of Latvia.
Each dietary supplement has a warning label attached in accordance with the regulatory acts in force in the Republic of Latvia: “A dietary supplement does not replace a complete and balanced diet!” In case of any questions, before using dietary supplements, the Buyer must carefully read the instructions for use.
Order placement procedure
To make a purchase in the online store, the Buyer must go to the "Store" section, select products, and add them to the virtual shopping cart by pressing the "ADD "IN THE CART" next to the respective products. The shopping cart will then be visible on the left side of the page.
When all desired products are placed in the virtual shopping cart, the Buyer must press the "ORDER" button, after which the Buyer enters the “ORDER PROCESSING” section.
To continue the purchase, the Buyer must provide their details (first and last name, email address, mobile phone number, address, and additional information if they wish to provide it). The Buyer must choose the delivery method. The Buyer must select the payment method for the order - using the payment tool integrated into the online store or receive an invoice by email and pay it by bank transfer.
If delivery to Omniva parcel machines, DPD Pickup points, Latvian Post offices, Latvian Post parcel machines is selected, the Buyer chooses the desired address from the offered list. If courier delivery is selected, the Buyer specifies the delivery address. After placing and paying for the Order, the chosen order receipt method and address cannot be changed.
When the Buyer has checked and provided complete and correct information, verified the order and amount, the Buyer confirms by ticking "I agree to the terms of use and privacy policy" that they have read and agree to these terms and privacy policy and agrees that the data provided will be used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the laws of the Republic of Latvia.
By entering information, the Buyer agrees that notifications related to the Buyer's order processing or receipt of goods at the office will be sent to the specified email.
After this action, the Buyer must press the “NEXT” button after which the Buyer is directed to the “Order confirmation” section to verify the accuracy of the entered data once again.
The Buyer is responsible for the accuracy of the provided data, actions taken in the Online Store, and consequences arising from providing false information, including but not limited to providing an incorrect delivery address or mobile phone number.
If all data is entered correctly, the Buyer must press the "Buy" button, after which the buyer is directed to the appropriate section depending on the chosen payment method. If payment in the online store is selected, the Buyer is directed to the "Payment" section with the option to pay for the goods via internet banks SEB bank, Swedbank, Citadele, Luminor etc., or VISA and MASTERCARD payment cards. If payment by bank transfer is selected, the Buyer is directed to a page with the option to view and download the invoice by clicking the "Show invoice" button.
After placing the Order, information about the order confirmation is sent to the Buyer's email address provided during the order placement and a link which, when opened, allows downloading and viewing the Purchase confirmation document (delivery note). The electronic delivery note is valid without a signature. By placing an order, the Buyer confirms their consent to receive the purchase delivery note electronically.
The Order is considered accepted when the Buyer has made and paid for the order in the Online Store or has chosen to make payment by transfer to the Seller's bank account and has paid for the order.
In case the Buyer has chosen to make payment with with payment to the Seller's bank account based on the invoice issued by the Seller, the invoice sent to the Buyer's email shows the note "NOT PAID". In this case, the Order is considered accepted when the Seller has received the payment of the invoice. The Order is not considered accepted and is deleted within 2 working days after the Order is placed if the invoice is not paid. If the Buyer has made the invoice payment later than 2 working days after placing the Order, the Seller has the right to decide whether to fulfill the Order or refund the paid money to the Buyer within 20 working days from the receipt of payment.
In case the Buyer has chosen to pay with one of the internet banks or payment cards but has not completed the payment process, canceled the payment, or the payment failed for any other reason, the invoice sent to the Buyer's email shows the note "NOT PAID". In this case, the Order is not considered accepted and is deleted within 3 working days after placing the Order. If the Buyer pays for the Order by bank transfer to the Seller's bank account, they are obliged to inform the Seller about the payment by sending an email to info@anata.lv or calling +37120016556. The Order is considered accepted when the Seller has received the invoice payment. If the Buyer has made the invoice payment later than 3 working days after placing the Order, the Seller has the right to decide whether to fulfill the Order or refund the paid money to the Buyer within 20 working days from the receipt of payment.
If the Seller cannot deliver the ordered goods for any reason, the Buyer will be informed as soon as possible. The Buyer will be offered to make changes to the order or the terms of the concluded Distance contract. A solution will be found according to the situation by mutual agreement of both parties. If it is not possible to agree on changes to the order, the paid money (including delivery costs) will be refunded immediately, but no later than 14 days after receiving the notification.
Delivery of goods
A delivery fee must be paid for the delivery of goods. The delivery fee depends on the chosen delivery method. For information about delivery methods, costs, and delivery terms, we invite you to familiarize yourself with the “Delivery and payment” section of the online store.
When choosing to receive the Order at one of the DPD Pickup points or Omniva parcel machines, on the day of delivery the Buyer will receive an informative SMS from the courier mail containing the PIN code for receiving the Order.
When choosing to receive the Order by courier at the address specified by the Buyer, on the day of delivery the courier will contact the Buyer to inform about the delivery time. At the time of delivery, the Buyer must present an identity document (passport or ID card) upon the courier's request to identify the Buyer.
At the time of delivery and receipt of the Goods, the Buyer is obliged to verify the conformity of the delivered goods with the order.
The Seller has the right to change the Delivery time of the Goods, informing the Buyer in advance.
The Seller does not assume responsibility for delays of courier services or other delivery-related service providers, delivery delays, regardless of the circumstances causing the delivery delay.
If the Buyer has provided incorrect information (address, parcel locker address, phone number, first name, last name, as shown on the invoice) when placing the Order and it was not possible to deliver the Order, or it was delivered to the wrong address, parcel locker, or pickup point, or the Buyer did not collect the order from the parcel locker or pickup point within the specified time, or did not answer phone calls when the courier was delivering, the Order is delivered to the Seller's office. Re-delivery of the Order is only made after the Buyer has contacted the Seller, the Seller has issued an invoice for the re-delivery, and the Buyer has paid this invoice. The Seller calculates the re-delivery costs to the parcel locker or pickup point based on the package size and weight, and in the case of courier delivery, based on the package size, weight, and distance from the Seller's office.
By choosing to receive the Order at the Store Tēriņu Street 55, Riga, the Buyer agrees that the order can be picked up on working days from 8:00 to 19:30, Saturdays from 8:00 to 18:00, and Sundays from 9:00 to 16:00. When the Order is ready for pickup, the Seller contacts the Buyer by phone or email. If the Buyer does not collect the Order within 30 days from the payment date, the Seller refunds the paid money to the Buyer within 3 working days and the Order is canceled.
The goods become the Buyer's property after the Order is paid for and confirmed. The Buyer evaluates and chooses the most convenient and suitable delivery method at the time of placing the order and is responsible for whether the goods in the Order are suitable for shipping and storage in the specific delivery method and location, and whether the storage temperature there is appropriate for the purchased goods. If the goods are damaged during delivery due to temperature, the Seller is not obliged to compensate the Buyer, exchange the goods, or refund the money, as the Buyer chooses the delivery method from several offered options at their own discretion.
Information about warranties and the right of withdrawal can be found in the Online Store section “Warranty and right of withdrawal”.
Dispute resolution procedure
If the Seller cannot fulfill any of the performance conditions included in these terms (deadline, volume, quality, etc.), they shall timely inform the Buyer by contacting the provided phone number or email, stating the reasons and offering to make changes to the placed order. A solution shall be found according to the situation by mutual agreement of both parties.
In case of disagreements and disputes that may arise between the Parties during the execution of the Agreement, the Parties undertake to resolve them through mutual negotiations. If no agreement is reached through negotiations, disputes shall be examined in the courts of the Republic of Latvia.