Rules

General terms

The terms of use are these terms, their additions, amendments, which are announced on the website of the Internet store www.anata.lv, and they come into force from the moment of publication.

Within the framework of these regulations, the seller is ANATA SIA, reg. No. 40203031325, legal address: Mārupes district, Jaunmārupe, Mazcenu aleja 20C - 6, LV-2167, telephone: +371 20016556, e-pasts: info@anata.lv.

The buyer, within the framework of these regulations, is an able-bodied natural or legal person (whose authorized representative acts on his behalf) who places an order and pays for the ordered goods on the website.

Within the scope of these regulations, the online store is the Seller's structural unit "WWW.ANATA.LV", whose business address is Mārupes nov., Jaunmārupe, Mazcenu aleja 20C - 6, LV-2167, and the website address: www.anata.lv, telephone: +371 20016556, e-mail: info@anata.lv. in which the Buyer is provided with the opportunity to order Goods and pay for the ordered goods online.

Distance contract

When the Buyer, using the Internet intermediary, purchases the goods offered in the Internet store, these Terms of Use are considered a Distance Agreement between the Buyer and the Seller, until the Buyer has placed the order and the Seller has sent the Buyer's e-mail has sent confirmation.

By confirming the order in the Internet store, the Buyer clearly and unequivocally confirms that he has agreed to conclude and has concluded a Distance Contract in accordance with the laws and regulations on the protection of consumer rights of the Republic of Latvia, that he has undertaken to fulfill the obligations of the Distance Contract, and also indicates that the Buyer is able to act a natural person or legal entity who is aware that it has the necessary financial means to pay for the ordered Goods.

If the Buyer is under 18 years of age, he confirms that he has informed his legal representative, who has given his consent to the conclusion of the Distance Agreement, and, if necessary, his legal representative will assume the obligations of the concluded Distance Agreement.

In the case of a distance contract, the Buyer is responsible for maintaining the quality and safety of the Product during the period of exercising the right of withdrawal. The buyer must keep the original packaging of the Product so that the Product is not externally mechanically damaged and that it is not adversely affected by external conditions.

The distance contract is concluded at the moment when the Buyer has fully completed the payment for the ordered goods (the payment has been confirmed by the Buyer's bank).

The Distance Agreement is valid for as long as the obligations arising from the Distance Agreement are enforceable.

Product and product price

The price of the product is the price indicated at the time of placing the order next to the visual representation of each product and the description of the product, and for which the Buyer is entitled to purchase the specific products.

The price of the product is presented in euro, without value added tax, because the Seller is not included in the register of value added tax payers.  The price of the Product does not include the charge for the delivery of the Products. The Seller has the right to change the prices of the Goods without prior notice.

The images of the products in the online store are illustrative. The actual delivered goods or their packaging may differ from those shown in the illustrations in terms of their size or appearance, however the seller will make every effort to ensure that such differences are absent or minimal

If any of the Goods is not available at the moment before the Order is dispatched, the Seller's customer consultant will contact the Buyer to agree on the replacement of the Goods or to find a solution appropriate to the situation.

Restrictions on the use of nutritional supplements

Dietary supplements registered in the Republic of Latvia are one of the types of goods available for purchase in the Seller's online store. The buyer must take into account that "The nutritional supplement does not replace a full and balanced diet!"

The buyer must take special care and carefully read and follow the description of the use of dietary supplements registered in the Republic of Latvia.

Each food supplement is accompanied by a warning in accordance with the laws in force in the Republic of Latvia: "The food supplement does not replace a full and balanced diet!" In case of any questions, the Buyer must carefully read the instructions for use before using the nutritional supplements.

Procedure for placing an order

In order to make a purchase in the Internet store, the Buyer must go to the "Store" section, select the goods and add them to the virtual shopping cart by pressing the button "INSERT CART" next to the relevant products. The shopping cart will now be visible on the left side of the page.

When all the desired goods have been placed in the virtual shopping cart, the Buyer must press the "ORDER" button, after which the Buyer enters the "ORDER PLACEMENT" section.

In order to continue making the purchase, the Buyer must provide his data (name and surname, e-mail address, mobile phone number, address and additional information, if he wishes to provide it). The buyer must choose the delivery method. The buyer must choose the method of payment for the order - using the payment tool embedded in the online store or receive an invoice by e-mail and pay it by transfer.

 

If delivery to Omniva parcels, DPD Pickup points, Latvijas Pasta departments, Latvijas Pasta parcels is selected, the Buyer selects the desired address from the list offered. If delivery by courier is chosen, the Buyer specifies the delivery address. After placing the Order and payment, the selected order delivery method and address cannot be changed.

 

When the Buyer has verified and provided complete and accurate information, checked the order and amount compliance, the Buyer, by marking the checkbox "I agree to the terms of use and privacy policy," confirms that they have read and agree to these terms and the privacy policy and agrees that their provided data will be used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of the laws of the Republic of Latvia.

By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order or receiving the goods at the office will be sent to the specified e-mail address.     

After this action, the Buyer must press the "NEXT" button, after which the Buyer gets to the "Order Confirmation" section, where he once again makes sure of the correctness of the entered data.

The buyer is responsible for the correctness of the specified data, the actions performed in the Internet store and the consequences resulting from providing false information, including, but not limited to, specifying an incorrect delivery address or mobile phone number.

If all the data are entered correctly, the Buyer must press the "Buy" button, after which the buyer gets to the appropriate section depending on the chosen payment method. If payment is selected in the Internet store, the Buyer gets to the "Payment" section with the option to pay for the product with internet banks SEB bank, Swedbank, Citadele, Luminor, etc., or VISA and MASTERCARDpayment cards. If the payment by transfer has been cleared, the Buyer gets to the page with the possibility to view and download the invoice by clicking on the "Show invoice" button.

After placing the Order, information about the order confirmation and a link to download and view the Purchase Confirmation document (delivery note) are sent to the e-mail address that the Buyer specified when placing the order. The electronic waybill is valid without a signature. When placing an order, the Buyer confirms his consent to receive the purchase invoice electronically.

The order is considered accepted when the Buyer has placed and paid for the order in the Internet store or has chosen to make a payment by transfer to the Seller's bank account and paid for the order. 

In case the Buyer has chosen to pay with ar payment to the Seller's bank account based on the invoice issued by the Seller, the invoice sent to the Buyer's e-mail shows the indication "NOT PAID". In this case, the Order is considered accepted when the Seller has received payment of the invoice. The order is not considered accepted and is deleted within 5 working days after the order is placed, if the invoice is not paid. If the Buyer has paid the invoice later than within 5 working days of placing the Order, the Seller has the right to decide - to fulfill the Order or to return the money paid to the Buyer within 20 working days from the moment of receiving the payment.

In case the Buyer has chosen to make a payment with one of the internet banks or payment cards, but has not completed the payment process, canceled the payment, or the payment has failed for any other reason, the invoice sent to the Buyer's email will indicate "NOT PAID". In this case, the Order is not considered accepted and will be deleted within 3 working days after the Order is placed.If the Buyer pays for the Order by transferring to the Seller's bank account, they are obliged to inform the Seller about the payment made by sending an email to info@anata.lv, or by calling +37120016556. The Order is considered accepted when the Seller has received the payment for the invoice. If the Buyer has made the invoice payment later than 3 working days from placing the Order, the Seller has the right to decide - to fulfill the Order or to return the paid amount to the Buyer within 20 working days from the moment of receiving the payment.

If the Seller cannot deliver the ordered goods for any reason, the Buyer is informed as soon as possible. The buyer is offered to make amendments to the order made or the conditions of the concluded Distance Agreement. The solution is found according to the situation by agreement of both parties. If it is not possible to agree on amendments to the order made, the money paid (including delivery costs) is refunded immediately, but no later than within 14 days of receiving the notification.

Supply of goods

A delivery fee must be paid for the delivery of goods. The delivery fee depends on the chosen method of delivery. For information about delivery methods, costs, and delivery terms, we invite you to familiarize yourself with the "Delivery and Payment" section of the online store.

 

When choosing to receive the Order at one of the DPD Pickup points, Omniva parcels, on the day of delivery of the Order, the Buyer receives an informative text message from the courier, which contains the PIN code for receiving the Order.

When choosing to receive the Order by courier to the address indicated by the Buyer, the courier contacts the Buyer on the day of delivery of the Goods to inform the Buyer about the delivery time of the Goods. At the time of delivery of the goods, the Buyer must present an identity document (passport or identity card) to identify the Buyer at the courier's request.

At the time of delivery and receipt of the goods, the Buyer is obliged to make sure that the delivered goods comply with the order.

The Seller has the right to change the delivery time of the Goods by notifying the Buyer in advance.

The seller does not take responsibility for the delay of courier services or other delivery-related service providers, delivery delays, regardless of the circumstances that caused the delivery delay.

If the Buyer has provided incorrect data when placing the Order (address, parcel address, telephone number, name, surname, which is visible on the invoice) and because of this it was not possible to deliver the Order, or it was made to the wrong address, parcel or pick-up point, or also the Buyer has not taken out the order from the package or pickup point within the specified period, or does not answer the phone calls when the courier makes the delivery, the Order is delivered to the Seller's office. Re-delivery of the Order is carried out only after the Buyer has contacted the Seller, the Seller has issued an invoice for the re-delivery of the order and the Buyer has paid this invoice. Re-delivery costs to the parcel or pickup point are calculated by the Seller based on the size and weight of the package, and in the case of courier delivery, on the size, weight and distance of the package from the Seller's office.

By choosing to receive the Order at the Seller's office Vienības gatve 51, Riga, the Buyer agrees that the time and day of receipt must be agreed with the Seller. Office hours may vary from day to day and delivery may not be available on certain days. When the Order is ready for pickup, the Seller contacts the Buyer by phone or e-mail, to agree on a pickup time. If the Seller and the Buyer fail to agree on the time of receipt of the Order within 30 days from the day of placing the order, the Seller returns the money paid to the Buyer within 3 working days and the Order is cancelled. If the Seller and the Buyer cannot agree on the time of receipt of the Order, they can agree on the cancellation of the Order and the Seller returns the money to the Buyer within 3 working days and the Order is cancelled.

The product becomes the property of the Buyer after payment and confirmation of the Order. When placing an order, the buyer evaluates and chooses the most convenient and suitable delivery method and is responsible for whether the goods in the order are suitable for shipping and storage in the specific delivery method and place and whether the storage temperature is suitable for the purchased goods. If the goods are damaged during delivery due to temperature, the Seller is not obliged to compensate the Buyer, change the goods or return the money, because the Buyer chooses the delivery method from several offered, at his discretion.

"Information about warranties and the right of withdrawal can be found in the online store section "Warranty and Right of Withdrawal".

 

Procedure for resolving disputes

If the Seller cannot fulfill any of the performance conditions included in these regulations (time limit, volume, quality, etc.), it will inform the Buyer in a timely manner by contacting the specified phone number or e-mail, stating the reasons and offering to make amendments to the order. The solution is found according to the situation by agreement of both parties.

All disagreements and disputes that may arise between the Parties during the execution of the Agreement, the Parties undertake to resolve through mutual negotiations. If no agreement is reached through negotiations, the disputes are considered in the court of the Republic of Latvia.