Warranty  

A guarantee is a promise by the manufacturer to refund the amount of money paid for the product to the consumer free of charge, to exchange the product for a suitable product, or to eliminate the non-conformity of the product without compensation or to perform other actions if the product does not meet the characteristics provided in the warranty.

The guarantee is indicated in writing on the product label, and it specifies the conditions for making a claim regarding the guarantee, the guarantee period – the period of time to which the guarantee applies, as well as the name (company) or first name, surname and address of the guarantor. The warranty states that the Buyer has certain rights in accordance with regulatory enactments and that the warranty does not affect these rights.

We remind you that within 24 months from the day of delivery of the goods, the consumer has the legal right to submit a claim to the seller for a product that does not comply with the terms of the contract.

Right of withdrawal

The right of withdrawal is the Buyer's right to refuse the goods within 14 days, counting from the day the Buyer has received the goods.

The buyer cannot use the right of withdrawal if:

• purchased goods intended for immediate consumption that are perishable, will soon expire or are quickly used up, including hygiene goods;
• purchased food supplements, medical products, cosmetics, which require certain storage conditions (restrictions on humidity, light, temperature, etc.);
• The buyer has opened the packaging for the product, or if the packaging or the products are damaged;
• due to its characteristics, the product is irreversibly mixed with other things after delivery.

 

The Buyer shall notify the Seller of the exercise of the right of withdrawal by filling out the withdrawal form, which can be obtained on the Internet at the following address: https://likumi.lv/ta/id/266581-noteikumi-par-ligumu-kas-noslegts-arpus-pastavigas-tirdzniecibas-vai-pakalpojumu-sniegsanas-vietas. The Buyer sends the completed form to the Seller at the e-mail address info@anata.lv. After receiving the completed refusal form, the Seller informs the Buyer that he has received the refusal, and also informs him of the decision made or the time of making the decision.

The Buyer is obliged to return the goods to the Seller without delay, but not later than within 14 days after sending (handing over) the refusal form to the Seller, by handing them over to the Seller's legal address or by sending them by post, using postal services or any other convenient delivery method for the Buyer.

The Seller refunds to the Buyer the payment received from the Buyer in the value of the product price, within 14 days from the day when the Seller has received a completed Cancellation form from the Buyer and when the Seller has received back the goods that the Buyer refuses. The seller repays the mentioned amount of money by transfer to the bank account of the buyer.

The Seller has the right to withhold payment until he has received the goods from the Buyer, which the Buyer wishes to refuse, as well as not to make a refund.

The Seller has the right not to accept the product and to refuse the Buyer to exercise the right of refusal, as well as not to refund the money paid by the Buyer for the product, if at the time of returning the product he has found damage to the product (removed and / or damaged labels, torn protective films, etc.) and / or signs of use of the product have been detected .